alfanar IT understands the importance of networking and communication in maximizing efficiency and increasing productivity. What can we offer you to solve all your networking and communication needs? The answer is simple: Cisco Unified Communications system; the best and most advanced networking and communication solution.

In association with Cisco, alfanar IT offers networking solutions for small and medium enterprises and large corporations by building Local Area Networks (LAN) that are resilient, fault tolerant and expandable. By implementing Cisco's Unified Communications system, we fully integrate communications by enabling data, voice and video to be transmitted over a single network using one IP. Through IP Telephony (VoIP), Customer Contact Centre and Video Telephony, we optimise feature functionality, reduce set-up and maintenance requirements and provide a solution that is compliant with a wide range of applications. We also provide and maintain a high level of availability, quality of service and security for the network. It doesn't stop here! The Cisco Wireless LAN Solution provides wireless networking solutions for enterprises and service providers.

From our in-depth experience, we’ve discovered that successful network solutions must accomplish the following:

An understanding of the networking software's role within the entire network is essential to accomplish the above-mentioned features.

Today's networks have evolved in the direction of switches, devices that connects LAN segments through many ports and a high-speed port. In addition, they consist of a system of a networking software infrastructure that supports and integrates a complex system of devices.  A successful switched network solution combines the benefits of routers and switches as well as offers the flexibility for the network to evolve from shared-media networking to switched networking.

With the widespread popularity of the Internet, the world has been transformed into a global village. Businesses across the globe are in constant communication with one another. VoIP was born to answer the growing need for fast and efficient telecommunication channels.

In essence, VoIP is a family of technologies that allow voice applications to use IP networks. It defines a way to carry voice calls over an IP network. Telephony, instant messaging, teleconferencing and much more have been made simple through VoIP, which allows users to call traditional numbers from their computers, special VoIP phones or even traditional phones connected to special adapters. VoIP users can even benefit from wireless "hot spots" to utilize their VoIP services.

Through time, VoIP has evolved into IP Telephony, which uses VoIP standards to create a telephony system with higher-level features, such as voice mail and contact centres.

When you wish to set-up IP Telephony for your enterprise, alfanar IT offers you all of the following components:

The above components will guarantee you get the best and most-advanced VoIP network to enhance your business' efficiency and productivity.

Customer relationship management is one of the most essential pillars in every business. Successfully managing customers means success in business. Enterprises across all sectors aim at keeping each and every customer satisfied. In their endeavours to achieve total satisfaction, businesses create contact centres, central points from which all customer contacts are managed. Cisco Unified Contact Centre Enterprise provides a solution to efficiently manage every company's contact centre.

Cisco Unified Contact Centre is a state-of-the-art contact centre solution that allows you to integrate inbound and outbound voice applications with Internet applications. This integration helps a single agent to support multiple interactions simultaneously through unified capabilities. This solution allows you to manage each interaction based on any contact attribute.

This solution can integrate voice, chat, e-mail and web collaboration applications across all technology platforms. Hence, your company can continue using its existing call centre products and take advantage of the wide range of Cisco solutions to support the same requirements in a unified network environment.

Cisco Unified Contact Centre consists of many components functioning in complete harmony to continue your evolution toward a true Customer Interaction Network.

To take your first step in this evolution, alfanar IT will provide you with all the necessary components of the Cisco Unified Contact Centre; these include:

A picture is worth a thousand words. In the world of business, actually looking into someone's eyes is often much more important than actually listening to someone's words; it's not what is said, it's how it's said. A person's impact depends 55% on body language as visual content adds to information transfer. From this basic concept, Cisco has developed IP Video Telephony, a new technology that's really changing the way that businesses communicate.

Others have ventured into video conferencing realm before. While video conferencing has been effective, it has been difficult for casual use and tended to be costly as it was part of a separate network. Cisco has worked to solve these issues with their Video Telephony solutions. Video Call has now become a phone call with all the familiar features.

Video Telephony is about casual use. You can use Video Telephony whenever you want to have a face-to-face communication with a staff member, supplier or customer. It can also be used for customer service, education and even telemedicine and human resources. You can use Video Telephony when you want to have business meetings in multiple locations or even just two different ones.

IP Video Telephony brings the value of video to telephony and brings the value of telephony to video. You don't need to know someone's IP address; you don't need to know someone's video telephone number. All you need is the person's telephone number; whether you are a voice user or telephony user, now you have video! You have the freedom of deciding spontaneously when you want to make any call a video call; it's just that simple for you as an end user.

Cisco IP Video Telephony gives you, the user, choice and control over how to communicate, what methods to communicate and when to communicate via video or via voice. It allows CEOs to increase productivity by making communications more effective. CIOs will be glad to know that through IP Video Telephony they can have a single management system, a single network to actually manage and control and troubleshoot any problems with not only voice but with video as well.

Cisco Video Telephony is made up of a number of different components: